Rentec Direct property administration software program prioritizes user-friendliness, making it extremely simple to seek out help. From new shoppers brand-new to property administration software program, to skilled professionals, Rentec Direct gives various assist choices to make sure a easy onboarding course of, dwell human assist, step-by-step guides, and 24/7 AI options. Discover out all of the free assist choices accessible to all Rentec Direct shoppers, and be taught why we constantly are acknowledged as a customer-friendly firm with award-winning buyer assist.
At Rentec Direct, we perceive that struggling to navigate new software program or discovering fast solutions to your each day operational questions could be a important supply of frustration, resulting in wasted time, decreased productiveness, and—when utilizing some property administration software program choices—further bills.
Here’s a clear roadmap to the varied assist assets accessible inside Rentec Direct, designed to assist effectively find options and reduce downtime, making certain a smoother and extra assured consumer expertise.
Each Rentec Direct account features a strong and multifaceted assist system, combining intuitive in-software instruments just like the “Want Assist” characteristic for fast solutions and direct entry to articles with a complete 24/7 Data Base, making it invaluable to every supervisor, person, and digital assistant. This makes it simple to seek out options and handle properties shortly.
Past self-help choices, Rentec Direct’s dedication to consumer success extends to devoted human assist, together with a U.S.-based Success Workforce accessible through e-mail, telephone, and chat, making certain options are at all times inside attain to maximise effectivity and confidently handle properties, together with:
- Devoted Account Setup Specialists
- Available assist hyperlinks
- Reside US-based award-winning Success Workforce
Devoted Account Setup Specialists
A devoted Account Setup Specialist is on the market to help with each new Rentec Direct consumer from day one, irrespective of the scale of your portfolio, at no further value. Past fundamental setup, your Account Specialists can stroll you thru tips on how to:
- Customise your default settings to make sure correct accounting and automatic duties that prevent time from repetitive duties
- Design the customized Web site included along with your subscription
- Apply to obtain hire funds through ACH with no payment to your tenants otherwise you
- Arrange customized options: A number of the options embrace:
E mail, name, or schedule an appointment along with your Account Setup Assistant weekdays from 6 a.m. to five p.m. (PST) to be taught extra about Rentec Direct’s options and built-in companions.
Unsure who your assistant is? Attain out to the Workforce on to get began:
- E mail information@rentecdirect.com
- Cellphone 800-881-5139 x1
Reside Knowledgeable Assist: Your Instantaneous Assistant
Do you know that every one our crew members have had the chance to obtain coaching in property administration? Not solely is each crew member an professional with the software program, however many have had their very own expertise as landlords, property managers, or in fields associated to banking and accounting! We’re an extremely certified crew of property administration software program specialists at your disposal.
Study extra: Rentec Direct Staff Full Oregon Property Administration License Coaching
Whereas shoppers at all times have the choice to talk with certainly one of our superb buyer success representatives, you probably have a fast query, there are just a few choices to seek out immediate solutions. Positioned on the prime and backside of every web page in Rentec Direct, the “Reside Knowledgeable Assist” choice is your first cease for assist.
The hyperlinks are simple to establish and entry:
Inside the “Want Assist” device, you’ll discover just a few key choices:
- NEW Instantaneous Solutions: Powered by AI, this characteristic permits you to enter key phrases or questions (e.g., “How do I add a tenant”) to shortly retrieve step-by-step directions.
- Assist Docs: When “Assist Docs” is chosen, it would robotically pull up essentially the most generally used Data Base articles associated to your present web page. For instance, in case you’re on the Properties web page, you’ll see articles on including properties, multi-unit properties, and property ledgers. You can even use the search bar right here for extra focused outcomes.
- E mail: For questions that require extra detailed help, you’ll be able to simply contact the dwell U.S.-based Success Workforce through e-mail. 99% of emails obtain a response on the identical day.
- Chat: For fast questions and instant options, choose “Chat” to attach straight with certainly one of our U.S.-based success crew members.
Be aware: If the moment solutions don’t fairly hit the mark, you’ll be able to make the most of the “What can we make it easier to with” search bar by coming into a subject or query, and the system will search the intensive Data Base for related articles. See extra concerning the Data Base under.
The Data Base: Your 24/7 Useful resource Library
The “Data Base” hyperlink, discovered on the backside of each web page in Rentec Direct, gives 24/7 entry to a complete library of directions.
This worthwhile useful resource categorizes content material by topic and consists of:
- Step-by-step guides
- Hyperlinks to present how-to articles
- Educational movies
- Characteristic info
- Tenant and Proprietor assets
- A listing of the Most Widespread Articles
You may simply enter key phrases or a query to seek out the very best answer on your wants. We extremely suggest the Getting Began part because the go-to class for each new consumer. You can even go to and bookmark the direct hyperlink to the Data Base web site for fast entry anytime, no login or account required: Rentec Direct Data Base.
For extra complicated points or if you want personalised steerage, Rentec Direct’s award-winning US-based Success Workforce is able to assist. They’re accessible weekdays from 6 a.m. to five p.m. (PST).
You may attain your Success Workforce by:
- E mail success@rentecdirect.com
- Cellphone 800-881-5139 x2
- Faucet on a Assist Hyperlink, then choose E mail or Reside Chat
Tip: Bookmark the direct hyperlink for fast entry anytime
Rentec Direct is dedicated to making sure you’ve the assist you want, each step of the best way!
Last Ideas
Try the System Updates and Information & Suggestions in your Abstract web page to see the newest Rentec Direct options and industry-related subjects, or subscribe to the Rentec Direct Weblog and have updates delivered on to your inbox.
Counsel a Characteristic
Our objective is at all times to make your duties as a landlord, property supervisor, or actual property investor less complicated, faster, and extra environment friendly. One of many methods we accomplish that is by viewing worthwhile suggestions and enter from our superior shoppers. If there’s something you want to see added to reinforce your Rentec Direct expertise, please ship your concepts and solutions to success@rentecdirect.com.
About Rentec Direct
Rentec Direct delivers industry-leading property administration software program and tenant screening options to actual property professionals. Key options embrace on-line hire funds, cell apps, a tenant and proprietor portal, emptiness itemizing syndication, and accounting instruments. Based in 2007, Rentec Direct is the third-largest software program supplier in its sector and is constantly the highest-rated by traders, landlords, and property managers. Acknowledged on the Inc. 5000 listing of fastest-growing personal corporations for 9 consecutive years, Rentec Direct was additionally named Actual Property Firm of the Yr within the 2025 American Enterprise Awards and listed among the many U.S. Chamber of Commerce’s Prime 100 Small Companies. rentecdirect.com
