Rentec Direct property administration software program prioritizes user-friendliness, making it extremely simple to search out help. From new purchasers brand-new to property administration software program, to skilled professionals, Rentec Direct gives various help choices to make sure a easy onboarding course of, stay human help, step-by-step guides, and 24/7 AI options. Discover out all of the free assist choices obtainable to all Rentec Direct purchasers, and study why we constantly are acknowledged as a customer-friendly firm with award-winning buyer help.
At Rentec Direct, we perceive that struggling to navigate new software program or discovering fast solutions to your each day operational questions is usually a vital supply of frustration, resulting in wasted time, decreased productiveness, and—when utilizing some property administration software program choices—extra bills.
Here’s a clear roadmap to the assorted help assets obtainable inside Rentec Direct, designed to assist effectively find options and decrease downtime, making certain a smoother and extra assured consumer expertise.
Each Rentec Direct account features a sturdy and multifaceted help system, combining intuitive in-software instruments just like the “Want Assist” characteristic for immediate solutions and direct entry to articles with a complete 24/7 Information Base, making it invaluable to every supervisor, person, and digital assistant. This makes it simple to search out options and handle properties rapidly.
Past self-help choices, Rentec Direct’s dedication to consumer success extends to devoted human help, together with a U.S.-based Success Group obtainable by way of electronic mail, cellphone, and chat, making certain options are all the time inside attain to maximise effectivity and confidently handle properties, together with:
- Devoted Account Setup Specialists
- Available assist hyperlinks
- Reside US-based award-winning Success Group
Devoted Account Setup Specialists
A devoted Account Setup Specialist is offered to help with each new Rentec Direct consumer from day one, regardless of the dimensions of your portfolio, at no extra price. Past fundamental setup, your Account Specialists can stroll you thru the right way to:
- Customise your default settings to make sure correct accounting and automatic duties that prevent time from repetitive duties
- Design the customized Web site included along with your subscription
- Apply to obtain lease funds by way of ACH with no charge to your tenants otherwise you
- Arrange customized options: A number of the options embrace:
Electronic mail, name, or schedule an appointment along with your Account Setup Assistant weekdays from 6 a.m. to five p.m. (PST) to study extra about Rentec Direct’s options and built-in companions.
Undecided who your assistant is? Attain out to the Group on to get began:
- Electronic mail information@rentecdirect.com
- Telephone 800-881-5139 x1
Reside Professional Assist: Your Instantaneous Assistant
Do you know that each one our crew members have had the chance to obtain coaching in property administration? Not solely is each crew member an professional with the software program, however many have had their very own expertise as landlords, property managers, or in fields associated to banking and accounting! We’re an extremely certified crew of property administration software program specialists at your disposal.
Study extra: Rentec Direct Staff Full Oregon Property Administration License Coaching
Whereas purchasers all the time have the choice to talk with one in every of our wonderful buyer success representatives, when you have a fast query, there are a couple of choices to search out prompt solutions. Situated on the prime and backside of every web page in Rentec Direct, the “Reside Professional Assist” possibility is your first cease for help.
The hyperlinks are simple to determine and entry:
Throughout the “Want Assist” instrument, you’ll discover a couple of key choices:
- NEW Instantaneous Solutions: Powered by AI, this characteristic permits you to enter key phrases or questions (e.g., “How do I add a tenant”) to rapidly retrieve step-by-step directions.
- Assist Docs: When “Assist Docs” is chosen, it is going to routinely pull up probably the most generally used Information Base articles associated to your present web page. For instance, in the event you’re on the Properties web page, you’ll see articles on including properties, multi-unit properties, and property ledgers. It’s also possible to use the search bar right here for extra focused outcomes.
- Electronic mail: For questions that require extra detailed help, you possibly can simply contact the stay U.S.-based Success Group by way of electronic mail. 99% of emails obtain a response on the identical day.
- Chat: For fast questions and quick options, choose “Chat” to attach straight with one in every of our U.S.-based success crew members.
Notice: If the moment solutions don’t fairly hit the mark, you possibly can make the most of the “What can we make it easier to with” search bar by coming into a subject or query, and the system will search the in depth Information Base for related articles. See extra in regards to the Information Base under.
The Information Base: Your 24/7 Useful resource Library
The “Information Base” hyperlink, discovered on the backside of each web page in Rentec Direct, gives 24/7 entry to a complete library of directions.
This helpful useful resource categorizes content material by topic and contains:
- Step-by-step guides
- Hyperlinks to present how-to articles
- Educational movies
- Characteristic info
- Tenant and Proprietor assets
- A listing of the Most Fashionable Articles
You may simply enter key phrases or a query to search out the most effective resolution in your wants. We extremely suggest the Getting Began part because the go-to class for each new consumer. It’s also possible to go to and bookmark the direct hyperlink to the Information Base web site for fast entry anytime, no login or account required: Rentec Direct Information Base.
For extra advanced points or once you want personalised steerage, Rentec Direct’s award-winning US-based Success Group is able to assist. They’re obtainable weekdays from 6 a.m. to five p.m. (PST).
You may attain your Success Group by way of:
- Electronic mail success@rentecdirect.com
- Telephone 800-881-5139 x2
- Faucet on a Assist Hyperlink, then choose Electronic mail or Reside Chat
Tip: Bookmark the direct hyperlink for fast entry anytime
Rentec Direct is dedicated to making sure you may have the help you want, each step of the way in which!
Remaining Ideas
Take a look at the System Updates and Information & Suggestions in your Abstract web page to see the most recent Rentec Direct options and industry-related matters, or subscribe to the Rentec Direct Weblog and have updates delivered on to your inbox.
Counsel a Characteristic
Our aim is all the time to make your duties as a landlord, property supervisor, or actual property investor easier, faster, and extra environment friendly. One of many methods we accomplish that is by viewing helpful suggestions and enter from our superior purchasers. If there’s something you wish to see added to reinforce your Rentec Direct expertise, please ship your concepts and options to success@rentecdirect.com.
About Rentec Direct
Rentec Direct delivers industry-leading property administration software program and tenant screening options to actual property professionals. Key options embrace on-line lease funds, cell apps, a tenant and proprietor portal, emptiness itemizing syndication, and accounting instruments. Based in 2007, Rentec Direct is the third-largest software program supplier in its sector and is constantly the highest-rated by buyers, landlords, and property managers. Acknowledged on the Inc. 5000 listing of fastest-growing personal firms for 9 consecutive years, Rentec Direct was additionally named Actual Property Firm of the 12 months within the 2025 American Enterprise Awards and listed among the many U.S. Chamber of Commerce’s Prime 100 Small Companies. rentecdirect.com
