How SIU Is Saving Over 1,000 Hours a 12 months by Automating Their Inbox

This publish is a part of a sequence sponsored by Professional Insured.

Southern Insurance coverage Underwriters (SIU) handles a excessive quantity of emails each day – from submissions and endorsements to cancellations and quote requests. For a very long time, these emails have been sorted manually by the crew, one after the other. It labored, but it surely was gradual, repetitive, and a drain on everybody’s time.

That’s why SIU determined to usher in Professional Insured’s AI Gatekeeping resolution – Professional Inbox – a device that helps automate e-mail consumption and get work to the appropriate individuals quicker. The outcomes? Over 1,000 hours saved per 12 months and a significant step ahead in how their enterprise operates.

What Was the Downside?

Like many MGAs and wholesalers, SIU was coping with shared inboxes stuffed with necessary messages. Each e-mail needed to be learn, categorized, and forwarded to the appropriate particular person. It wasn’t uncommon for messages to get missed, delayed, or dealt with greater than as soon as. And all of that handbook work was taking time away from higher-value duties like underwriting and responding to brokers.

What Did They Do?

SIU partnered with Professional Insured to implement Professional Inbox – a sensible device that helps handle e-mail consumption mechanically (i.e., AI Gatekeeping). As an alternative of counting on individuals to kind every little thing, the AI reads every message and does the heavy lifting:

• It figures out what kind of e-mail it’s – submission, endorsement, cancellation, or one thing else
• It pulls out key particulars like coverage numbers, names, and dates
• It sends the e-mail to the appropriate particular person or crew immediately
• It flags duplicates so nothing will get processed twice
• And it helps be certain that pressing messages (like new submissions) get dealt with instantly

What Occurred Subsequent?

With AI doing the sorting, SIU has saved over 1,000 hours every year that was once spent simply managing the inbox. Duties get processed quicker, brokers get faster responses, and underwriters have extra time to do what they do greatest.

Even higher – this was simply step one. SIU is now engaged on including extra automation to assist with quoting, servicing, and different areas of the enterprise.

In case your crew is spending an excessive amount of time sorting emails, we may also help you modify that.
Contact us at this time or go to expertinsured.com to be taught extra.