Good Tech, Extra Doorways: Methods to Appeal to House owners and Scale Your Property Administration Enterprise

When you’re trying to scale your property administration enterprise, whether or not you wish to deliver in additional proprietor purchasers, scale your operations, or spend much less time on repetitive duties, this webinar is filled with the perception you want. Be a part of Kaycee Miller from Rentec Direct for an interview with Nathan Miller, an actual property investor, founding father of Rentec Direct, and winner of the 2025 Gold Stevie Award for Finest Entrepreneur in Actual Property. This value-packed technique session was particularly designed for property managers and rental traders who’re able to develop their companies.

On this candid dialog, Nathan Miller, the founder and CEO of Rentec Direct, shares real-world success tales and sensible recommendation primarily based on practically 20 years of expertise in actual property investing, software program improvement, and supporting hundreds of property managers nationwide. Watch the recorded webinar and discover out the solutions to burning questions that different trade professionals had on this webinar recap.

Even probably the most skilled property managers can wrestle with the very best steps to scale their enterprise. With the suitable experience and the very best tech instruments, property managers can entice and retain proprietor purchasers and break by way of progress obstacles.

Be a part of Rentec Direct homeowners Kaycee Miller and Nathan Miller for this value-packed technique session. As each trade professionals and traders themselves, they provide sensible suggestions and knowledgeable insights into advertising and marketing, scalability, and progress, together with steering on leveraging expertise to streamline these duties.

Did you miss the stay coaching?

After they happen, we additionally put all recorded stay coaching classes and webinars on the Rentec Direct YouTube web page so that you can entry and share at your comfort.

When you missed the stay coaching session, don’t miss out on the dear data. Watch the webinar recording or signal as much as watch the recording on-demand by way of Livestorm. Right here you can too discover different Rentec Direct webinars that you could be be serious about attending sooner or later.

Methods To Maximize Property Administration Progress

Over the previous 18 years, Nathan has labored with hundreds of property managers and has seen what units probably the most profitable ones aside. Nathan provides perception on the place progress plateaus occur—and find out how to break by way of them. Whether or not you’re managing just a few leases or hundreds of doorways, this session supplies actionable insights that can assist you attain your subsequent progress milestone.

What did the webinar cowl?

On this webinar, you’ll study:

Confirmed progress methods utilized by prime property managers
Learn how to entice and retain proprietor purchasers
Operational tricks to break by way of the 100–300 unit ceiling
The position of tech instruments like on-line portals, ACH, and AI-powered options
Methods to spice up tenant satisfaction and cut back vacancies
Learn how to use software program automation to unencumber time and scale successfully

View the recording: https://youtu.be/N21yluNo_jk

Webinar Stay Q&A:

The webinar was hosted stay, which implies trade professionals identical to you have been in a position to ask their burning questions. The next questions have been requested throughout our stay technique session on property administration progress ways and have been answered by Nathan Miller following the stay occasion.

FAQ – From Stay Webinar with Nathan Miller, founder and proprietor of Rentec Direct

Nikki Asks – The place is RentReporters on Rentec?

You’ll be able to activate this function by going to Settings, Program Defaults. Discover the choice labelled Tenant Portal: Enable tenants to activate credit score reporting within the Tenant Portal? and toggle it to YES. Your tenants then may have the choice throughout the tenant portal (or Resident Join) app to enroll and join their account.

As soon as they join their Lease Reporters account, we talk their cost historical past on to Lease Reporters so that you shouldn’t have to validate tenant financials or discipline calls from Lease Reporters confirming if the tenant paid lease.

Julie Asks – What do it’s a must to pay to have somebody deal with your upkeep?

If you’re hiring regionally, that may differ primarily based in your market wages. There are additionally third-party service suppliers that may even deal with on or after-hours upkeep requires both an hour or set value per unit. I haven’t reviewed pricing for these companies not too long ago, so that you’ll must do some digging to seek out out what most closely fits your wants and funds in your market.

Vazgen Asks – Not counting [the owner], what number of workers is required to handle say 50, 100 or 150 items?

I see many property administration corporations rise up to 200-300 items earlier than hiring their first worker. That doesn’t imply it’s the suitable strategy to do it, however it’s what most do. I like to recommend taking a look at your workload after every of these increments, and if you’re getting busy (30+hrs/week) it’s undoubtedly time to proceduralize some processes and take into consideration hiring your first worker, assuming in fact revenues help it. If revenues don’t help it, chances are you’ll wish to have a look at your processes and see which inefficiencies might be improved.

Vazgen asks – Appears appfolio may be very massive, how do you examine?

Appfolio has been round since 2006 and is a extremely regarded firm. A variety of property managers have discovered nice success utilizing their software program. They’re well-known for enterprise automation.

Rentec Direct was based only one yr later in 2007 and took a unique progress strategy than Appfolio. Not like Appfolio and lots of different software program organizations, Rentec is fully debt-free, and has no traders or stockholders to reply to. That could be a massive differentiator as a result of we will spend all of our time and power centered on our buyer wants fairly than stress from traders or stockholders. Whereas Rentec Direct and Appfolio share many related options, Rentec Direct supplies limitless US-based help to each single consumer at no further value. Certainly one of our massive differentiators is how properly we offer help, and the way well-trained our workers are.

Our 500+ 5-star Google opinions actually communicate to the standard of our service in comparison with others within the trade.

Lisa Asks – Are you planning on integrating/or partnering with a AI upkeep coordinator? Vendoroo?

Upkeep coordination may be a type of duties that AI may help with very properly and Vendoroo seems to be very promising. That is the primary request we’ve had for that, so we haven’t but seemed into Vendoroo particularly; nonetheless, we’re all the time searching for new trade companions like this to combine with. I’ll add to my to-do checklist to look additional into this and different upkeep coordination options.

Nikki Asks – The place do you discover them? LOL!

I consider this query got here in after we have been speaking about US-based Digital Assistants. We’re engaged on a undertaking to determine actually good VA companies, and even people, and have them grow to be licensed on Rentec Direct software program. As soon as they’re licensed, we’ll publish a listing of licensed VAs so you could find dependable VAs which are already pre-trained on the software program you employ.

This undertaking remains to be within the “want checklist” section, so except one thing magical occurs, it in all probability received’t be one thing we strategy till subsequent yr.

Jake Asks – Not embody a property supervisor, what different roles do you see small (100-300 properties) corporations rent for? (Akin to, help, upkeep scheduler, and so forth)

The roles first crammed are sometimes the roles that the proprietor likes doing the least. I shared within the webinar that my first rent could be anyone to deal with upkeep, then I might rent for tenant showings and placements. After that, I might hopefully be at a excessive sufficient door rely to rent an extra property supervisor.

Richard asks – What do you are feeling the repercussions within the rental enterprise if Trump will get his means and dismantles part 8. I really feel there will likely be a backlog of evictions immediately. It might take probably years to evict somebody.

All of us in all probability bear in mind the challenges with evictions as quickly as eviction moratoriums bought lifted after Covid, it generally took months or longer to cope with an eviction. Sadly, most courtroom methods are usually not geared up to deal with evictions at scale, and in the event that they enhance by any measurable p.c, it’ll take longer.

In lots of areas, you can not select whether or not or to not settle for Part 8; nonetheless, you should purchase or handle a profile which is numerous sufficient to have loads of good-paying tenants even when Part 8, or another tax-funded program, goes away or can’t pay its payments.

Additionally, think about encouraging tenants to make use of lease reporting now. Tenants who know their good cost historical past is being reported to the bureaus usually tend to discover a answer and proceed paying lease if their help goes away.

Nikki Asks – We’ve licensed Realtors and Insurance coverage Brokers in our company. How can we join and construct in a number of areas. We’re licensed in a number of states.

If you’re bodily current in a number of states, then it is sensible to start making these connections with others in adjoining industries. If you’re not bodily current, you may get the phrase out by way of internet marketing (social media, Google advertisements, and so forth). Simply ensure after they land in your web site, it’s a skilled web site that clearly explains your protection space and the way you’re going to service that specific space. Usually, property administration does require boots on the bottom within the space you’re servicing.

Tim Asks – Is there a strategy to have the RentTec PM web site present all of the properties that they’ve as an alternative of solely those which are out there at a given time? Would make the corporate look bigger than it’s. Possibly have a standing on it or leased or out there.

I haven’t heard this request earlier than; nonetheless, technically, sure, it’s doable. It might, nonetheless, be slightly out of the bizarre for the trade, which isn’t essentially a nasty factor, however hasn’t been accomplished a lot within the property administration area. Whereas it might probably entice extra homeowners, as they see you as a bigger firm, it may be a deterrent to renters in the event that they really feel like they’ve to look by way of a bunch of listings which aren’t relevant to them. I’ll proceed eager about how this might get utilized in a optimistic means.

Jes Asks – We’ve observed that a number of the lease descriptions from the AI violate truthful housing legal guidelines, so make sure to evaluation them earlier than posting publicly.

Sure, it is important to completely evaluation any data the AI produces earlier than publishing it stay. We’ve a very vibrant warning on that specific perform, particularly mentioning truthful housing for simply this cause. AI generally simply makes stuff up, or hallucinates new data even when it wasn’t offered to it.

Ronald Asks – Can property managers make any additional revenue from renters’ insurance coverage and/or credit score reporting?

Sure, that risk does exist. We hope to launch a full API sooner or later which is able to open up loads of prospects together with integrations with insurance coverage or credit score corporations.

Matthew Asks – Are Nathan and Kaycee associated? They might have talked about that however I’m unsure if I caught it.

Sure, Nathan and Kaycee are the husband and spouse duo who love making Rentec Direct a superb useful resource for landlords and property managers, and a enjoyable place to work.

Patty Asks – Business Insurance coverage if getting very costly. Do you’ve any suggestions when searching for insurance coverage?

Agreed, business insurance coverage is usually 200% the price of conventional residential insurance coverage for a similar kind of property. Simply by the character of possession being in an LLC as an alternative of individually owned, can bump your requirement to maneuver over to business insurance coverage and pay extra.

First, be sure you have a superb agent. An agent can store all of the suppliers for you and allow you to know which is the very best with claims and which is the very best priced.

Second, in case your portfolio falls underneath 20 properties complete that you simply personal (or an proprietor you’re employed with owns), some householders insurance coverage suppliers will prolong insurance coverage to properties underneath a single-member LLC. So, in case your proprietor has 10 properties underneath his single-member LLC, he could possibly have his present insurance coverage firm cowl them in his title with the LLC as an extra insured. Not all insurance coverage corporations provide this selection, however it’s a nice choice for people who d,o as it might cut back insurance coverage charges 30-50%.

Jay Asks – Do you’ve really helpful net builders that target Property administration corporations?

Sure, we’ve labored with an organization known as Cevado many instances previously. They specialise in property administration web sites, and have already built-in with Rentec Direct. You will get a totally customizable web site from them that features up-to-date rental listings with out the necessity to pay an online developer to combine once more as that work has already been accomplished.

To study extra about Cevado, please see Rentec Direct Companions with Cevado.

When you already work with one other net developer, we offer the choice of a JSON information feed so your itemizing information might be added to any web site. Extra details about our Rental Listings JSON API.

Sarah Asks – Are you able to pay distributors electronically fairly than print a test?

Completely! We started providing this function about three years in the past. It’s so simple as getting into the distributors’ cost data (which you may get from a voided test or deposit slip) into Rentec Direct. Then once you publish a cost to that vendor, you choose ACH because the cost technique and the funds will likely be despatched on to their account and they’re going to get an e-mail discover of the cost and what the cost is for. Be taught extra at Vendor ACH Processing Made Straightforward.

Patty Asks – Do you’ve a formulation to go by to set the market lease? We’re 20 unit homeowners.

I don’t have a formulation; nonetheless, it’s essential to take a look at what the present market is doing. When you have a look at public sources and see 2-bedroom residences renting at $900/month, it’s best to in all probability be near that vary as properly.

Watch out to not work with different property managers to set costs, as that may land each of you in authorized sizzling water. Solely supply your data from public sources which are out there for the complete market to see (like on-line listings).

Additionally, we really feel it’s essential to do small incremental raises yearly fairly than bigger raises much less usually. Its far simpler for a tenant to soak up a $50 enhance annually, than a $150 enhance each 3 years. It’s extra income for the proprietor and it’s simpler for the tenant to handle financially. In states like Oregon with their new lease management legal guidelines, if you don’t elevate lease annually and get behind, it may be not possible to ever catch up as a result of the state won’t allow you to enhance greater than X p.c per yr, even for those who forgot the yr prior.

Norbert Asks – How can we all know that an proprietor is utilizing the proprietor portal?

Proper now, apart from checking in with them and asking there isn’t a indicator that they’re utilizing it. However, we do have that information so I’ll focus on with our builders if there’s a location we will present that. I feel it’s an awesome concept!

Dave Asks – I’ve a query about prices for linking accounts. I self-manage my 9 doorways (5 properties). I heard there’s a $15/month charge for every account, above the $45/month-to-month subscription value, however I can’t discover any affirmation of that in your web site. Is that correct?

You’ll be able to add as many financial institution accounts into the system as you need, and there’s no further expenses for these. If you’re accepting on-line funds, we do embody the primary service provider account for funds. When you do wish to obtain renter funds into separate financial institution accounts that does require a second service provider account to hyperlink the second checking account. That second service provider account is what prices $15 month-to-month. We’re passing our charge from Forte alongside on this case. For anyone with 200+ items, we do present as much as 5 service provider accounts totally free.

That stated, it’s pretty unusual for a property supervisor to want multiple service provider account. Our system helps you do belief accounting, which implies you may obtain all rental funds into one checking account (with one service provider account), after which disburse these funds to every proprietor every month. Our system does all of the heavy lifting to make each the incoming digital cost, and outgoing digital proprietor disbursement clean.

Extra details about that is at A number of Deposit Accounts for ACH and Credit score/Debit Card Funds

Matthew Asks – From a advertising and marketing and gross sales viewpoint what are the very best methods to draw new homeowners/purchasers? Our most important strategies for connecting with new purchasers presently embody a Mailchimp publication and our involvement at a Actual Property Investor affiliation in our space.

I see loads of property managers getting new proprietor leads from Google advertisements, and social advertisements. Since you’re advertising and marketing regionally, the associated fee is much lower than a nationwide marketing campaign, and also you would possibly pay solely pennies per lead. Issue within the lifetime worth of an proprietor and think about spending 20-30% of that worth in promoting to seek out them.

If you’re discovering them on-line, be certain that their first impression is superb! They need to land on an expert web site which instills confidence within the proprietor in order that they wish to name you to arrange their properties.

If you’re already a part of an affiliation within the space, go in individual to their conferences. Being a part of these conferences and simply introducing your self as an area property supervisor goes to deliver you purchasers, even for those who do nothing greater than say hello and present up persistently to the conferences. Additionally, see if there’s different conferences or occasions which have property homeowners at them, and attempt to attend these as properly.

Tobias Asks – Is that this for landlord/homeowners or for PMs?

This name was tailor-made extra for property managers; nonetheless, most of the ideas associated to administration efficiencies, staff, and tenants additionally apply equally to landlords. Kaycee has already shared with me that she hopes to do a landlord-specific webinar within the close to future to dive deeper into the gadgets that matter for landlords. Keep tuned…

What’s New for 2025 in Rentec Direct’s Property Administration Software program

Be a part of us for an unique walkthrough of Rentec Direct’s latest options and enhancements for 2025—designed to offer you extra management, flexibility, and effectivity in your every day operations.

On this stay webinar, we’ll introduce highly effective updates which are already making an impression for property managers and landlords, together with:

Licensed Mailing Supervisor – Ship and monitor licensed mail with ease, straight out of your account.
Customized Portal Messages – Personalize communications for tenants and homeowners inside their on-line portals.
Biweekly Fee Scheduling – Provide extra versatile lease cost choices to satisfy tenant wants.
Work Order Messaging – Enhance vendor coordination and upkeep workflows with built-in messaging.

Whether or not you’re already utilizing Rentec Direct or exploring the very best instruments for your small business, this session will present you find out how to put these options to work immediately.