Status Tranquility: A Landmark Group in Bengaluru

Positioned in Budigere Cross, Bengaluru, Status Tranquility is likely one of the metropolis’s most prestigious residential communities, house to 2,368 items. With such a big neighborhood, efficient administration is not any small feat.

Till just lately, the neighborhood relied on one other society administration software program that fell wanting their evolving wants. From communication overload to poor help and inflexible programs, Status Tranquility confronted a number of challenges. However their story took a flip with their choice to onboard ADDA — a choice rooted in belief, expertise, and a confirmed dedication to excellence.

The Struggles Earlier than ADDA

Earlier than switching to ADDA, Status Tranquility was navigating its operations with the assistance of one other society administration software program – however the expertise was not passable.

Right here had been the important thing challenges:

Necessary Society Notifications drowned in Spam: The beforehand used Group App can be filled with Spam, because of which Residents would typically miss essential society bulletins, leading to chaos.

Lack of complete ERP (specifically Accounting options): The ERP system didn’t totally meet the neighborhood’s expectations, notably in accounting features like expense monitoring, reporting, means to supervise price range, main to make use of of handbook processes, which resulted in errors and inefficiencies.

Launch of critically wanted product enhancements met with delays: Being a big neighborhood, Status Tranquility had some distinctive product wants. These enhancements that had been essential for day-to-day operations took longer than anticipated, affecting consumer expertise and slowing workflow enhancements. These delays additionally made it difficult for customers to adapt the platform totally to their evolving wants.

Assist less than the Wants of the Group: Publish-implementation, the help expertise didn’t totally align with what residents and administration had anticipated. Response instances had been typically slower than anticipated, and communication sometimes lacked the readability wanted for swift decision. In consequence, some operational issues remained unresolved longer than perfect, affecting general effectivity and confidence within the system.

The consequence? A rising dissatisfaction amongst each residents and administration — and a powerful want for a dependable, resident-friendly, and responsive society administration answer.

Why ADDA: A Trusted Return ✅

Apparently, Status Tranquility had skilled ADDA previously and remembered the platform for 2 standout causes: product reliability and distinctive help. When the time got here to decide on a wiser answer, they selected to return to ADDA — a choice pushed by confidence in a accomplice that had delivered outcomes earlier than.

Status Tranquility’s Transition to ADDA

Migration is commonly essentially the most difficult part of onboarding any new platform — and for Status Tranquility, this was very true. With over 2,300 houses, hundreds of residents, and a backlog of knowledge to get better, the transition was a large endeavor.

👉Migration Timeline & Course of Highlights

Information Restoration and Compilation
The migration course of commenced in early December, with ADDA’s staff working in shut coordination with the on-ground employees at Status Tranquility. A serious problem on this part was the dearth of accessible and structured information from the beforehand used software program. Essential stories associated to accounting and neighborhood administration—comparable to historic invoices, collections, and monetary data—weren’t available. The administration committee didn’t have direct entry to important information, together with resident data, and needed to depend on persistent follow-ups with the seller to retrieve primary data. ADDA’s staff meticulously compiled and reconstructed the required information, laying the inspiration for a profitable migration.
Information Migration
Following the compilation part, ADDA executed a seamless migration of all core information parts. This included resident profiles, employees and car data, helpdesk historical past, facility reserving configurations, and safety system integrations. Regardless of preliminary gaps in information availability, the staff ensured a complete and correct switch into the ADDA platform.
Coaching & Assist
On-ground batch-wise coaching was performed for safety employees. The ADDA staff offered 24×7 help, with on-site visits each 3 days in the course of the essential go-live interval.
Go-Dwell Milestone On January 13, Status Tranquility went stay with ADDA. Simply two days later, they efficiently raised their Widespread Space Upkeep (CAM) invoices — a significant milestone.

Customisation & Monetary Setup 📲

Each residential neighborhood has distinctive wants based mostly on the variety of items and facilities. Status Tranquility was no completely different. As one of many bigger communities, it offered particular practical necessities that ADDA was fast to determine and deal with by means of tailor-made options.

Particular Options Constructed:

Bulk Add for GST Invoices
Simply add tons of of GST-compliant invoices in a single go, saving hours of handbook work.
Auto-Match of Collections
Funds made by residents are immediately matched to the suitable invoices, making certain accuracy and nil confusion.
Administration of Refundable Deposits
Observe and handle safety deposits transparently, from assortment to well timed refunds, all throughout the platform.
Expense Tracker Setup: A month-wise template was created for previous expense uploads, and the PT staff manually entered remaining switch particulars with ADDA’s help.
Handbook Information Completion: As a consequence of limitations within the earlier system, many data (like bill feedback) needed to be manually added — a course of supported end-to-end by ADDA’s staff.

Even after the go-live, ADDA has continued to offer hyper-care help, making certain Status Tranquility operates easily and confidently on the platform.

Powering the Group with ADDA’s Full Suite

Status Tranquility now makes use of ADDA’s full spectrum of options, making certain nothing is left to probability in terms of neighborhood dwelling.

Core Options & Their Impression

Accounting & Finance Administration: Automated billing, clear expense monitoring, and crystal-clear monetary stories deliver stability and management.
Group Communication Instruments: Sensible bulletins, boards, and personal messaging guarantee everybody stays knowledgeable — minus the spam.
Facility Reserving: Straightforward, app-based reserving for clubhouses and facilities eliminates admin effort.
Helpdesk with AI Integration: Structured criticism decision with monitoring and escalation ensures resident issues are addressed rapidly.
Customer & Gate Administration: Strengthened safety by means of verified entries for friends, distributors, and employees.
Asset & Stock Administration: Seamless monitoring of neighborhood belongings, AMC schedules, and vendor contracts.

The End result: A Digitally Empowered Group 🚀

Since migrating to ADDA, Status Tranquility has witnessed:

Automated processes drastically cut back handbook intervention and save time considerably.
Monetary, communication, and facility information at the moment are totally accessible and verifiable resulting in improved transparency.
Clear communication by means of a Spam Free Group App ensures that residents are conscious of neighborhood updates, and fewer residents conflicts occur, much less queries are raised to the neighborhood administration staff.
Sooner decision instances of queries, complaints and repair requests have improved belief and concord and general resident satisfaction.
Higher visibility of bills and collections permits smarter budgeting and spending and has enabled value effectivity.

Smarter Residing Begins Right here! 🏘️

Status Tranquility’s profitable migration and adoption of ADDA is an instance of the ability of the suitable expertise, backed by the suitable staff. From overcoming the constraints of their earlier software program to embracing a digital-first life-style, this neighborhood has redefined fashionable residential dwelling.

At ADDA, we’re proud to be a part of their journey. As Status Tranquility continues to develop and thrive, we stay dedicated to supporting their each step with expertise, care, and a relentless concentrate on neighborhood success.

Trying to rework your neighborhood?
Status Tranquility did it with ADDA — and so are you able to! Attain out to us now!